Support

Before progressing to the Auto-BF software support section, please check your computer meets ALL of the following minimum requirements:

+ Windows Vista or higher (limited support for XP) + CPU: 2.0 GHz (Pentium or AMD) or higher
+ RAM 1 GB or higher
+ Hard drive space: 250 MB free space or more
+ Microsoft Excel 2003 with XLSX file extension support (ENGLISH LANGUAGE VERSION) or later
+ OLE support. This is something that is enabled in all computers by default. However if
you or your system administrator have disabled this feature then Auto-BF will not be
able to connect to Microsoft Excel correctly.
+ Allow MarketFeeder Pro to connect to the internet. If you’re running any antivirus or
firewall software they may block MarketFeeder Pro entirely or partly if not set correctly.

Most common faults are covered in the help file found in the installation folder of Auto-BF (usually c:/program files/Auto-BF)

For further issues, see below:

 1.I cannot load the trigger file?
 2.Cannot Login to MarketFeeder Pro?
 3.My Markets in MarketFeeder Pro is empty?
 4.The software has stopped placing bets halfway through the day?
 5.Auto-BF seems to skip some races?
 6.I received an 'Abnormal Program Termination' error?
 7.I received an 'EAccess Violation' error?
 8.The time in cell B50 of interface tab of abf excel worksheet is incorrect?
 9.I get a 'LOGIN ERROR - Please verify your data' message when I log in?
10.The software doesn't seem to be working with Open Office?
11.When I add formulas to the interface worksheet errors appear?
12.My account balance is showing -1?
13.Auto-BF suddenly put all bets on at once in the morning?
14.The software doesn't seem to be placing any bets at all?
15.I can see the race triggers, but still bets aren't being placed?
16.The software doesn't seem to be placing the correct amount on races?
17.Can I transfer my subscription to a different username?
18.How do I set the software to bet at 0.1% PPR?
19.When I add formulas, they produce errors?

1.I cannot load the trigger file?

 The abftrigger file you download as part of your free trial needs to be loaded into MarketFeeder Pro. You cannot open the trigger file outside of the program (e.g. you cannot open the trigger file in Notepad) as the file is encrypted. When you load the file into MarketFeeder Pro it may request a password. The password is "trial".

If you have purchased a full subscription and see the message, "you are not authorized to open this file", it means that the MarketFeeder Pro software key that you supplied us is incorrect. You must be careful to supply the correct software key when taking out a full subscription.

2.Cannot login to MarketFeeder Pro?

Please check if the Betfair web-site is running. If the site is down, then the software will not be able to connect. If the site is up, check you can login on the website. If you can login here, you should be able to login to MarketFeeder Pro. If not, confirm your MarketFeeder Pro subscription is still active. For further support with MarketFeeder Pro visit the www.marketfeederpro.com website.

3.My Markets in MarketFeeder Pro is empty?

Auto-BF loads up specific settings into MarketFeeder Pro. Please close down both MarketFeeder Pro and Auto-BF and ensure you open Auto-BF FIRST and then MarketFeeder Pro. The markets should now populate

4.The software has stopped placing bets halfway through the day?

 Firstly, check to ensure your internet connection is still live. Then login to your account at Betfair to check the exchange is still running. In some very rare cases, Betfair can take up to 1hour to settle a bet. As a very important security feature, Auto-BF will not continue placing bets, until all previous bets are settled and up-to-date.

5.Auto-BF seems to skip some races?

 The software will not place any money on a race if the previous bet has not been settled, the odds of the horse are too low, the race has been suspended, Available betting pot has been exceeded, or a race overlaps due to late start time. This is perfectly normal. Auto-BF will also typically cease trading at around the 5th-7th from last race, if it detects a winning bet. This is to prevent you running out of races to recoup losses. It will only continue betting if it feels necessary to recoup lost bets.

6.I received an 'Abnormal Program Termination' error?

 Auto-BF and the MarketFeeder Pro software is CPU and memory intensive, particularly during trading hours. Ideally, you should not be running other programs whilst the software is running, unless you have a very high spec PC (e.g. Quad Core with 4gb ram) Also, please ensure your computer meets minimum requirements, and is virus/spyware/adware free, and is regularly defragmented.

7.I received an 'EAccess Violation' error?

 This normally occurs when users attempt to run Auto-BF on a server operating system such as Windows 2000 server or Windows 2003 server. Auto-BF is not supported on these platforms. Please also check Control Panel->System->Advanced->Performance Settings->Data Execution Protection is set for essential Windows programs

8.The time in cell B50 of interface tab of abf excel worksheet is incorrect?

 Auto-BF only connects to MarketFeeder Pro 'actively' at 1 minute before the start of each race. This is when the market data in MarketFeeder Pro starts to refresh and the markets are being watched. At this point the clock should sync. At all other times the clock will show a static time that does not change.

9.I get a 'LOGIN ERROR - Please verify your data' message when I log in?

 Please remember your username and password are case sensitive. Check you can log into Betfair's website ok. If you still cannot login, please email us.

10.The software doesn't seem to be working with Open Office?

 Auto-BF does not support Open Office. You will need Microsoft Excel. You can obtain a 60-day free trial of Microsoft Office (which contains Excel) from Microsoft Trials Website

11.When I add formulas to the interface worksheet errors appear?

  Please ensure you are running ENGLISH LANGUAGE version of Excel, as all formulas and triggers are written in English.

12.My account balance is showing -1?

 The software will change the value to -1 to indicate that there is no current connection to the Betfair API. This could be due to Betfair's servers being down, or your broadband connection has been interrupted

13.Auto-BF suddenly put all bets on at once in the morning?

 Your system clock must be incorrect. Please correct your Windows system clock by opening Windows CONTROL PANEL -> Date and Time. Ensure your system time and date are both correct.

14.The software doesn't seem to be placing any bets at all?

 First of all confirm you have installed the correct version of Auto-BF. The version depends on which version of Microsoft Excel you are using. If you have Excel 2007 or 2010 you should be running the xlsx version of the software. You should also check that you have races in the "My Markets" tab of MarketFeeder Pro. If this is empty, there are no races for it to be monitoring. Also check you have Auto-BF connected to MarketFeeder Pro. You should have used the "Launch Excel" button in MarketFeeder Pro to connect the two programs together.

Please make sure you opened Auto-BF before MarketFeeder Pro. If you didn't, close both programs down, and open Auto-BF first, then MarketFeeder Pro.

15.I can see the race triggers, but still bets aren't being placed?

Are you a non-UK resident? If you are, then you need to ensure your Regional Settings have been changed to display "." as your decimal separator. Auto-BF will not work if your decimal separator is set to ","

16.The software doesn't seem to be placing the correct amount on races?

 This is almost certainly due to other "personal" bets being placed with this Betfair account. You should NOT place any bets with your Betfair account whilst using Auto-BF. The reason for this is that Auto-BF bases it's calculations on your Betfair account summary. Now because Betfair do not distinguish between bets made from the betfair web-site, and the Betfair API, the software cannot tell which bets are part of the strategy, and which bets are your personal bets.

All bets will appear in your account summary, and therefore Auto-BF will end up basing calculations on results of your own personal bets. If you wish to place personal bets with Betfair whilst using Auto-BF, we strongly recommend that you open a second Betfair account and keep the bets separate.

17.Can I transfer my subscription to a different username?

 If you wish to transfer your subscription over to a different username, an API transfer fee of £15 will be charged, and your old Betfair username will be disabled from API access to prevent fraud. This process may take up to 48 hours, and you will not be liable to a pro-rata refund for any lays lost trading whilst this tranfer is completed

18.How do I set the software to bet at 0.1% PPR?

 When you start up Auto-BF, your default PPR will always show as 0.50 in cell B10 of the interface worksheet in the abf excel workbook - You can add a simple formula into cell B10, that will tell the software to trade at 0.1% of your starting bank. Copy and paste the following formula into the cell:

=B29*0.001

19.When I add formulas, they produce errors?

check you are using the correct language formulas. for example, a formula created for Excel in English, may not work in Excel if your PC is set to Spanish language.